FAQ

Frequently Asked Questions (FAQ)

Welcome to Sarta & Nova. Here are the answers to our most commonly asked questions.

1. What is your processing time?

All orders are processed within 1–2 business days.
Orders placed on weekends or U.S. holidays are handled on the next business day.

2. How long does shipping take?

Delivery time depends on the selected shipping method:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Express: 1–2 business days

You will receive a tracking number once your order ships.

3. Do you offer free shipping?

Yes. We offer free U.S. standard shipping on orders over $69.
Orders below $69 have a flat rate of $5.95.

4. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us within 12 hours of placing it at:
📧 support@sarta-nova.com

Once order processing begins, changes may not be possible.

5. How do I track my order?

After your order ships, you will receive an email with a tracking number.
You can use this number to follow your package on the carrier’s official website.

6. What if my package is lost or marked as delivered but I didn’t receive it?

If this happens:

  1. Confirm the shipping address

  2. Check with neighbors, front desk, or mailroom

  3. Wait 24 hours — carriers sometimes scan early

If it still hasn’t shown up, please contact us:
📧 support@sarta-nova.com

We will assist with a claim or replacement when applicable.

7. Do you ship to P.O. Boxes or APO/FPO addresses?

Yes, we ship to:

  • P.O. Boxes (USPS only)

  • APO/FPO/DPO military addresses (USPS only)

8. What if I entered the wrong address?

Please contact us within 12 hours to correct it.
Once the order is shipped, address changes are no longer possible, and reshipping fees may apply.

9. What is your return policy?

We accept returns on eligible items within 30 days of delivery.
Items must be:

  • Unworn

  • Unwashed

  • In original condition

  • With original tags/packaging

For full details, please refer to our Return & Refund Policy page.

10. How do I start a return or exchange?

Simply email our support team at:
📧 support@sarta-nova.com
Include your order number and the reason for your return.
We’ll guide you through the next steps.

11. Which items are non-returnable?

For hygiene and safety reasons, the following cannot be returned:

  • Bodysuits

  • Intimates

  • Final sale items

  • Accessories marked “non-returnable”

12. What payment methods do you accept?

We accept all major payment options, including:

  • Credit & Debit Cards (Visa, Mastercard, AmEx)

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Secure checkout is guaranteed.

13. Will I be charged sales tax?

Sales tax may apply depending on your state’s regulations and will be shown at checkout.

14. Do you offer gift cards?

Yes. Digital gift cards are available and delivered instantly via email.

15. How can I contact customer service?

Our support team is here to help.
Please reach us at:
📧 support@sarta-nova.com

We typically respond within 24 hours.